Gary M Davis

437 Tara Lane, Webster, New York 14580 
Portfolio at usersimple.com

Summary

I bring together multiple disciplines including testing, requirements analysis, workflow, wireframes, visual design, iteration, prototyping, user-testing, and front-end development. 

Experience

NETAPP • Lead Product Designer

San Jose, CA / Remote 2021 – Present

  • Continuing to improve CloudCheckr’s productivity at scale after acquisition by NetApp.

CLOUDCHECKR • Lead User Experience Designer 

Rochester, NY • 2019 – Present 

  • Redefined the CloudCheckr experience to increase customer value, productivity, and loyalty through a phased redesign of complex cloud management software.

EAGLEVIEW • Senior User Experience Designer 

Rochester, NY • 2018 – 2019 

  • Developed and implemented a plan for increasing internal productivity and job satisfaction through interviews and observation of processes and workflow.
  • Designed and specified a replacement for highly complex image QC system enabling more than 40% increases in productivity and allowing similar increases in revenue.
  • Worked closely with developers on CSS, HTML and Javascript solutions to implement designs as planned and on schedule.

KODAK ALARIS • User Experience Design Consultant 

Rochester, NY • 2015 – 2017 

  • Reduced customer support costs by more than 15% by simplifying highly complex service-desk tasks into understandable workflows.
  • Enabled the implementation of out-of-scope design 6 months ahead of plan by contributing to front-end code.
  • Established visual and behavioral guidelines which drove a professional, consistent look and feel across the document imaging division’s embedded, SaaS, desktop and mobile UI.
  • Provided high-fidelity HTML / CSS prototypes for software projects which were easily adapted to production code.

DELL/KACE • Principal User Experience Designer

Santa Clara, CA / Remote • 2011 – 2015 

  • Effectively collaborated with a remote, geographically distributed team of project managers, engineers, QA, and designers.
  • Led major workflow revisions and design of new features for the flagship K1000 enterprise IT software, enabling improved productivity by simplifying highly complex tasks.
  • Led the design of the new K3000 mobile device management from initial concept to product launch in about one year – resulting in sales 50% over forecast.
  • Led the clean-sheet design of the K1000 Go mobile app with a seamless experience across platforms and screen sizes. Adopted by one-third of eligible customers in less than 6 months.

EASTMAN KODAK • Senior User Experience Designer

Rochester, NY • 2007 – 2010 

  • Led a complete redesign of the flagship Picture-Maker Kiosk UI, which increased user perception of quality more than 20%, vastly simplified workflow, reduced visual clutter and shifted the focus to user content.
  • Led the design of a stand-alone greeting card kiosk UI and Improved the overall ease of use rating by 15% through iterative usability studies. Later incorporated this design into existing kiosk workflow.
  • Uncovered safety and usability issues for printers through iterative human-factors assessments. Recommended changes (including hardware, labeling and, control-panel changes) eliminated the risk of injury and reduced key support costs more than 25%.

XEROX • Senior User Experience Designer

Rochester, NY • 1996 – 2006

  • Designed print drivers that improved success rates of key tasks over 200% and were adopted as the company-wide design standard and widely imitated by competitors.
  • Increased reseller interest in equipment over competitors by devising a complete end-to-end system to direct sales of supplies to the original reseller.
  • Enhanced usability and customer satisfaction by unifying several divergent authentication, accounting, and access schemes into a single coherent design.
  • Increased the collection of revenue over $1M per year through redesign of the billing meters UI and establishment of coherent nomenclature across devices.

Skills 

  • Full-stack skills including research, concept, workflow, graphics, aesthetics, and code
  • Designed for Windows, MacOS, web, Android and iOS mobile and proprietary UI
  • Expertise using Figma, Balsamiq, Invision, Photoshop, Illustrator and Dreamweaver
  • Direct experience coding with HTML, CSS, PHP, Bootstrap, JavaScript, Angular, and jQuery
  • Experienced with both Lean and Agile methods and tools such as Jira and Confluence
  • Granted several software utility patents

Additional Experience 

CURRICULUM DESIGN – Rochester Institute of Technology / NTID

GRAPHIC DESIGN – Marietta Hospitality, Cleary Graphics, Inc. 

INDUSTRIAL DESIGN – Smith Corona, Crosman Air Guns, Ranging 

Education 

SYRACUSE UNIVERSITY – Bachelor of Industrial Design 

HIGH TECH ROCHESTER – 2015 LaunchPad Software Startup Accelerator 

Portfolio 

Portfolio at usersimple.com